Refund and cancellation policy

• Scope sessions

  Paid before booking. You may reschedule once with at least 24 hours’ notice.

  A missed session, or one cancelled with less than 24 hours’ notice, is not refunded.

  If you appoint us, the session fee is credited to your design fee.

• Design and architectural fees

  Each design stage is invoiced before it starts and begins once payment clears.

  Cancel before a paid stage starts and we refund that stage in full. Once a stage has started, its fee is not refundable.

  If you cancel a project, you pay for work done up to the date we receive your written notice.

• Custom-made items

  Joinery, kitchens, upholstery and custom furniture: 70% before production, 30% before delivery.

  Custom items are made to your design and cannot be cancelled or refunded once production starts.

• Bought items

  Furniture, lighting, decor, fabrics and appliances are paid in full when ordered.

  Cancellations and returns follow the supplier’s policy. Restocking or return costs are for your account.

  Report damaged or faulty items within 48 hours of delivery and we will arrange a repair, replacement or refund.

• Online payments

  Where you pay online, you may cancel within 7 days under the Electronic Communications and Transactions Act.

  This does not apply to services already started with your agreement, or to items made to your specifications.

• How to cancel

  Email nqobile@madesignstudios.co.za with your name, project and invoice number.

  We confirm receipt within 2 working days. Approved refunds are paid into your bank account within 14 working days.

MAD Design Studios is a trading name of Mholiwezizwe Architects and Design Studios (Pty) Ltd, Registration No. 2013/165093/07. This policy forms part of our client terms.